FM Merchandise – Order Processing & Shipping Policy

Order Processing & Shipping

  • All orders are processed and shipped within 7 business days.

  • Delivery typically takes 12–15 business days, depending on the destination and selected shipping method.

Shipping Costs

  • Shipping costs vary by destination, size, weight, and number of items in your order.

  • To calculate exact shipping charges:

    1. Add items to your cart.

    2. Proceed to checkout.

    3. Enter your mailing address.

  • The total shipping cost will be calculated and displayed before completing your order.

Delivery Timeframe

  • Orders are shipped within 7 business days after purchase.

  • Standard delivery time is 12–15 business days.

  • Please note that delivery may take longer during peak seasons (e.g., holidays, Christmas).

Tracking Information

  • Once your order ships, you will receive a confirmation email with a tracking code.

  • You can track your order online anytime using the provided tracking number.

Delivery Method

  • Orders below $1000 USD → Delivered to your doorstep, no signature required.

  • Orders above $1000 USD → Signature required upon delivery.

Proof of Delivery

  • Proof of delivery is available upon request.

  • Please note: If a parcel is lost or stolen after delivery, FM Merchandise cannot issue refunds or replacements.

Dispute Policy

  • Disputes will not be accepted before delivery.

  • Customers must check their order within 2 days of delivery and report any issues promptly.

  • To ensure quick resolution, please follow the outlined procedures.

  • Contact us at support@fmmerchandise.com for assistance.

Incorrect or Damaged Items

  • If you receive the wrong item or a damaged product, contact us at support@fmmerchandise.com within 2 days of delivery.

  • For incorrect sizes, please provide 3 photos (e.g., chest measurement, length, sleeve size) as proof.

  • Once verified, we will ship the correct product at no additional cost.

Customer Responsibility

  • Customers are responsible for providing accurate shipping information at checkout.

  • We are not liable for delays or failed deliveries caused by incorrect addresses.

  • Customers are encouraged to track their parcels and check with their local post office if an order is marked “delivered” but not received.

Important Notes

  • We ship worldwide from multiple warehouses.

  • Delivery times may vary during peak seasons.

  • For packages marked as “delivered” but not received, please check with your local post office or neighbours before contacting us.

Frequently Asked Questions (FAQ)

1. How long does shipping take?
Orders are processed in 7 business days and delivered within 12–15 business days, depending on your location.

2. Do I need to sign for my delivery?

  • No signature required for orders under $1000 USD.

  • Signature required for orders above $1000 USD.

3. What if my order is marked “delivered” but I haven’t received it?
Please check with your local post office or neighbours. FM Merchandise is not responsible for lost or stolen parcels after delivery.

4. What if I receive a damaged or incorrect item?
Contact us within 2 days of delivery at support@fmmerchandise.com with photo evidence. We will replace the item free of charge.